In this section, you can search and find your tickets. There are four sections to view tickets with different statuses.  You can view 'All Tickets', 'Open Tickets', 'Closed Tickets' or Search Tickets. In each section, you can also search for tickets using 'Reference Number', 'title', 'Priority', 'Status' or 'Post Date'. In the listing, click on the 'title'  to view the details of each ticket. You can post reply from the detail page.

In addition to the regular statuses, you may find more ticket statuses added by the administrator of the site. You can search for the ticket based off of these statuses in the search page.